Gameday Guide

The Seattle Seahawks Gameday Guide serves as a one-stop resource for ticket holders, providing essential game day information, ticketing resources, and details on entertainment. Sent out early in the week before a home game, the guide helps fans plan their experience and get answers to common questions. At the start of the 2024-2025 season, the Seahawks digital platforms team undertook a major redesign to make the guide more user-friendly, visually cohesive, and aligned with fan needs.

Client: Seattle Seahawks

Role: UX Designer & Researcher

Collaborators: Seahawks Marketing & Design Departments

Screenshots of our new Gameday Guide using carousels to reduce scroll distance.

Image via Seahawks.com.

Identifying Areas for Improvement

The previous iteration of the Gameday Guide had not been updated in several years, meaning:

  • The structure was based on outdated data, making it less relevant to current fan needs.
  • The mobile experience was poor, with excessive scroll distances due to large graphic assets.
  • Important content was buried, making key resources harder to find.

Since more than half of all visits to Seahawks.com come from mobile users, optimizing the Gameday Guide for mobile was a top priority.

Screenshots of our old Gameday Guide, with outdated elements.

Large graphic assets and excessive text on an early version of the Gameday Guide.

Data-Driven Content Reorganization

To ensure the new Gameday Guide prioritized the right content, we:

This structured approach ensured the most relevant and frequently accessed information was surfaced effectively.

Optimizing for Mobile

The old guide’s layout often resulted in long, difficult-to-navigate pages, especially on mobile. To improve usability, I:

  • Redesigned key assets like the Know Before You Go resource list and Stadium Tools guide to reduce vertical space.
  • Utilized carousels to condense information while keeping it visually engaging.
  • Reworked content placement to ensure high-priority information was easy to find at a glance.
Screenshots of our new Gameday Guide using carousels to reduce scroll distance.

Carousels and redesigned assets on the Gameday Guide remedying the scroll distance issue.

Results & Impact

The redesigned Gameday Guide significantly improved the fan experience, as reflected in key metrics:

  • +2 rank increase in NFL game day surveys for pre-arrival communication.
  • +3 rank increase in NFL game day surveys for post-arrival communication.
  • 66% decrease in fans submitting mobile app questions before game days, indicating clearer access to key resources and FAQs.

This redesign successfully balanced fan experience improvements with organizational priorities, making game day information more intuitive and accessible than ever before.

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